• Acceptance: Use of a membership card constitutes acceptance of the terms and conditions listed herein.
• Membership Card:The membership card is the property of the issuing agent and must be returned upon request. Membership cards are valid for the Membership Term as printed on the membership card, which is one year after initial purchase date. Membership cards have no cash value and do not guarantee a dining reservation.
• Membership Benefit Conditions: : All Membership Benefits are valid only during the Membership Term and shall automatically expire thereafter. All benefits are subject to availability, valid seven days a week, excluding Black Out Dates, and may not be used in conjunction with any other discount or promotional offer.
• Certificates: : Only one e-certificates per Member per Term. COMPLEX must be notified of the intended use of certificates at the time of advance reservation. Certificates are valid seven (7) days a week up to the expiration date printed on said certificates. Validity will not be extended beyond the printed expiration date. May not be used in conjunction with any other discount/ promotional offer.
• Transferable and Non-Transferable Benefits:
  A.Transferable: Benefits may be used by the Member or by a Member’s guest. The Member/ Mobile app need not be present at time of guests’ use of the benefit.
  B. Non-Transferable: Benefits may be used only by the Member and upon presentation of their valid Membership Card. Proof of identification may be required by COMPLEX.
• Black-out Dates: All benefits shall not be valid on the following dates: Valentine’s Day, Christmas Eve, Christmas Day, New Year’s Eve and Day, Eid El-Fitr, Eid El-Adha, other local national holidays.
• Modifications (Restaurant & Benefit Changes): Participating restaurants may cease to honor benefits without prior notice. Benefits may also be subject to change without prior notice. Wherever possible, Members will be kept updated on all such modifications. Members can also verify restaurant participation & benefits by calling Customer Services. Membership Program marketing agent declines any responsibility for any such modifications.
• Currency Exchange: Amounts listed in US$ may be calculated in local currency at current exch. rates.
• Lost/Stolen Membership Materials: All lost or stolen certificates will not be replaced. Lost or stolen membership cards must be reported to Customer Services. A processing fee of twenty dollars (US $20.00) will be charged for each replacement membership card, which will be issued with the same expiration date as the previously issued card.
• Cancellations : Cancellation of Membership will be honored up to ten (10) days from the date of issue, but no refund will be issued until the membership card and all certificates have been returned unused to a Customer Services Office.
• Limitation of Liability:In no event shall the owners, operators, franchisors or licensors of any hotel that may accept the benefits of membership herein, or any of their affiliated or subsidiary companies, or their directors(hereinafter collectively the “Managers”), agents, managers, or employees, or the proprietor or the marketing agent of the Membership Program be liable for any indirect, special or consequential damages; and without limiting the generality thereof, including any loss, cost or damage to, or suffered by, the Member or others, arising from defects, negligence, delays, failure of performance or non-performance., In the event of a breach of any the provisions hereof by any Manager, the extent of any liability of any such Manager shall be limited to the amounts paid by Member as a subscription for membership in the marketing program.
• The marketing agent is Hospitality Marketing Concepts (HMC). In no way is HMC liable for any indirect, special or consequential damages including any loss, cost or damage to or suffered by Member of or others arising from defects, negligence, delays, failure of performance or non –performance, including all claims demands, obligations, liabilities, indebtedness, breaches of contract, breaches of duty or any relationship liability for acts omissions, misfeasance, malfeasance, damages of every type, nature or kind suffered by the Member of or others resulting from the action or inaction of the Hotel, its agents or employees.